AionHost - Affordable & Reliable web hosting for business (manufacturers, trading companies and exporters)
Services Agreement

THIS AGREEMENT is made on the date of the Order Confirmation Form or the online order form ("the Order Form")


(1) AionSolution Technology Company, a company incorporated in Hong Kong whose registered office is situated at 426 Cosmopolitan Center, 760, Nathan Road, Kowloon, Hong Kong. ("AionHost"); and

(2) The Domain Name Owner or Company Name ('the Customer') as provided in the Order Confirmation Form and its address is at the address provided in the Order Form.


(A). The Customer wishes its website and data to be hosted on servers and made accessible via the Internet.

(B) The Customer has agreed to hire AionHost to supply the hosting services upon the following terms and conditions

Please read and understand and must agree all our policies below as they are to protect the best interest of our customers as a whole. AionHost's general policy is to act as a neutral provider of access to the global Internet.

AionHost reserves the right to suspend or cancel a customer's access to any or all services provided by AionHost when AionHost decides that the account has been inappropriately used. If you are unsure whether any contemplated use or action is permitted, please send mail to account@AionHost and we will assist you.

Traffic Policies

  • To ensure proper use, all files MUST be hyperlinked to files (.html, .jpg, .gif, etc.) stored on AionHost server and vice versa. Any cgi scripts or php or any program language that consume large amounts of CPU usage or memory are not allowed. The user will be asked to remove any script that abuses system resources. All our hosting packages CANNOT be used as download sites of audio and video files, such as movie, software, games, music, mp3, wma, bt, wmv, mpeg, etc.
  • If customer feel that your needs will exceed the resources available on our shared web servers, please do not hesitate to contact us by phone or email.

Lawful Purposes

  • Transmission, distribution, or storage of any information, data or material in violation of HongKong regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. AionHost reserves the right to remove such illegal material from its server immediately. AionHost expressly forbids anyone from using AionHost servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which we deem to be objectionable. The designation of any materials as such described above is left entirely to the discretion of the AionHost management

Unlawful and/or Unethical Use

  • AionHost does NOT allow sites that provide points of distribution, participate in the act of or provide links to the following types of sites:
  • Adult Sites - Any erotic or pornographic material, links to adults sites, or advertisements for adult sites.
  • Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3).
  • Copyright Violation -- Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer, and can involve the ISP in litigation and possible loss of reputation.
  • Hacking / Phreaking - Includes sites with material, links, or resources for Hacking, Phreaking, Viruses, Anarchy, or any type of site that promotes or participates in the destruction or compromises the integrity of AionHost.
  • Defamation -- Defamatory speech distributed over the Internet can result in civil liability for the defamer and litigation against the ISP whose facilities were used to distribute the defamatory material.
  • BIG Forum -- the Forum which used more than 10GB Traffic per month not allow to host.
  • Distribution and/or Transmission of Obscene or Indecent Speech or Materials -- Violation of indecency and obscenity laws can result in criminal penalties.
  • Political information NOT allow

E-Mail Acceptable Use

  • AionHost strictly prohibits harassment, whether through language, frequency, or size of messages. Forging of header information is not permitted. AionHost does not allow unsolicited mail. This includes "Spamming" and "Bulk Mail" sent to persons who have otherwise not requested to receive such mail. The reason for this is that not only is it generally frowned upon by the internet community, but it also demands extra bandwidth to handle the effects of such mail.
  • Mass mail not allow and each email cannot send more than 50 user each time.
  • The account will suspend or cancel a immediately if AionHost received Spam Complaint from third party company, e.g. from spamcop or Data Centre etc..

Services are Intended for the End User Only

  • Customers cannot sublease, sub host, or give away control of any portion of AionHost's resources.
  • Violation of any of AionHost's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded.

Primary Contact E-Mail Address

  • The primary e-mail address that is entered on the sign-up form will be our main contact with you. This is very important because all invoices, notifications, and correspondence between AionHost and the customer is through this primary e-mail address. It is the customer's responsibility to provide a valid primary e-mail address. If your primary e-mail address needs to be updated, please contact AionHost will not be responsible for the possibility of any downtime of services due to not receiving proper notification
    Note: The primary e-mail address must be at a domain other than the customer's domain. Our suggestion is to use your ISP's email account or a web-based free email account like , or


  • AionHost will not be responsible for any damages your business may suffer. AionHost makes no warranties of any kind, expressed or implied for services we provide. AionHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by AionHost and its employees.
  • AionHost furthermore expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate AionHost policy. Finally, AionHost wishes to emphasize that in accepting services, subscribers indemnify AionHost for any violation of the subscriber of the Services Agreement, or of law or AionHost policy, that results in loss to AionHost or the bringing of any claim against AionHost. This means that if AionHost is sued because of activities of the subscriber that violate any law, the Services Agreement or this policy (which is part of the Services Agreement), the subscriber will pay any damages awarded against AionHost, plus costs and reasonable attorneys' fees.
  • AionHost reserves the right to revise its policies at any time without prior notification.
Spam Policy

Definition of Spamming

AionHost classifies spamming as sending Unsolicited Broadcast Email (UBE) or Unsolicited Commercial Email (UCE) that is sent to individuals who did not specifically request such material, including but not limited to mailing of advertising, informational announcements, surveys, website addresses and email addresses. Spamming activities are strictly prohibited for customers subscribing AionHost's services.

Prohibited activities of spamming also include the following:

  • Sending UBE or UCE from another provider advertising or implicating, directly or indirectly, the use of any Services hosted or provided by AionHost is prohibited
  • The Services includes, but not limit to: Web, Email, FTP, and DNS services.
  • Maintaining an open mail relay, which is used for the distribution of UBE or UCE or are designated as mail relaying.

Any email which meets any of the following criteria is classified as UBE or UCE:

  • False Identity of "Sender" Domain
    Any email that is sent in bulk from a domain or IP number/address which is registered in the global whois using false or forged contact information intended to elude detection (Registering Domains under a false identity).

  • False Identity of "Advertiser" Domain
    Any email that is sent in bulk advertising a product or service linking to a domain or IP number which is registered in the global whois using false or forged contact information intended elude detection.

  • False Identity of "From" Email Header
    Any email that is sent in bulk using a false or forged "FROM" field, intended to intentionally mask the sender's real email address or the identity of the real sender to evade detection.

  • Forged "Routing" Email Header
    Any email that is sent in bulk which incorporates any false or forged information in the email HEADER with the intent to evade detection.

  • Fraudulent "Subject" Email Header
    Any email that is sent in bulk using a fraudulent or intentionally misleading SUBJECT line specifically intending to deceive, and cause the recipient to open the email.

  • False Identity of "Reply" Information
    Any email that is sent in bulk containing false or forged contact addresses or phone numbers within the body of the message, with the specific intent to elude detection.

  • Email Encoding to Elude Human Readability
    Any email that is sent in bulk which contains links, and/or identification code which is intentionally encoded or shrouded to avoid human or machine readability

  • Covert Attempts to Extract Private Data
    Any email containing any code or any computer language within the body of the message with the specific intent of covertly returning data to the sender, about the recipient, without that recipient's prior knowledge and permission. (Not limited to "Bulk" email)

  • Intent to Compromise Email Servers
    Any email that is sent in bulk containing any code or any computer language with the specific intent of compromising mail server security, or identifying compromised servers. ("Computer Trespass" Not limited to "Bulk" email)

  • Attempt to Load Data from a Remote Server
    Any email that is sent in bulk containing any code or tag intended to display visual or audio material within the body of the email, which must be sent (or downloaded) to the recipient from a remote server without the recipient's prior knowledge and permission.

  • Attachment of Executable Files
    Any email that is sent in bulk which includes attached files, requiring download from a remote server, intended to display an image, initiate a video, or sound, or otherwise execute a software program on the recipient's computer without the recipient's prior knowledge and permission.

  • Covert Attachments
    Any email, sent in bulk, including attached files which covertly download to the recipient's computer, intended to reside and function there without the recipient's knowledge or detection. ("Computer Trespass" Not limited to "Bulk" email).

  • Materials of Obscenity
    Any email which traffics in, distributes or offers to distribute materials, or contains words, pictures or other matter of obscenity.

  • Materials of Pornography
    Any email which contains pictures of or words illustrating, describing or insinuating sexual situations involving minors or animals.

  • Materials of Violence
    Any email which incites, describes, or depicts any act of rape, murder or other violent crime against any person or group of persons.

  • Intent to Market UBE
    Any email, sent in bulk, advertising any product or service for the sole purpose of:
    • selling an email address list to be used to send UBE,
    • sending bulk UBE for hire,
    • collecting e-mail addresses to be used to send UBE,
    • selling a list of open relay servers used to send UBE,
    • selling a list of compromised email servers,
    • selling hardware or software which counterfeits, masks or otherwise tampers with email headers for the purpose of eluding detection.

  • Intent to Defraud
    Any email that openly offers a product or service which would qualify as a misdemeanor or felony within the recipient's legal district, including but not limited to:
    • offering false or forged drivers licenses,
    • offering false or forged college or university diplomas,
    • offering methods, training or instruction to elude Income Taxes,
    • offering false or insider trading tips on stocks or bonds,
    • offering payment for sheltering foreign currency of any kind,
    • offering financial gain or wealth through multi-level, pyramid or chain-letter schemes,
    • offering commercial software that has been pirated, stolen, or repackaged,
    • offering any device, software, technique, training or instruction to enhance, break, evade or circumvent or otherwise burglarize any regulatory encryption on any broadcast signal including cell phones, cable TV, internet access or satellite signal,
    • offering any compound or pharmaceutical substance, remedy or elixir which is not approved by the proper regulatory administrations,
    • offering any product or substance which is illegal or subject to local taxation for the purpose of evading regulation and/or taxation. (Tobacco, fire arms, certain drug paraphernalia and/or OTC drugs),
    • Any email sent in bulk offering any product, device, treatment or substance claiming to enhance or increase any human body part, function or activity which is not approved by the proper regulatory administration,
    • Any email sent in bulk for the sole purpose of deceiving or defrauding the recipient for the personal benefit of the sender.

Spamming Mail Policy

Each customer subscribing AionHost's services is required to follow AionHost's Spamming Mail Policy ('this Policy'). This Policy is formulated to ensure a reliable and secured environment.

Each AionHost's customer is responsible for the activities of its customers or end-users and, by accepting service from AionHost, is agreeing to ensure that its customers or end-users abide by this Policy. Customers who provide services to their own customers or end-users should affirmatively and contractually pass on the restrictions of this Policy to its users, and take steps to ensure compliance by their users with this Policy.

If violations of this Policy occurs, AionHost reserves the right to take action to control the offending customer from violating this Policy. Continuing to violate this Policy after being warned to stop is considered harassment and will result in service suspension or termination as AionHost deems appropriate, without further notice.

As part of the Internet community, Internet citizens or users should act and behave in a way that is acceptable to the whole Internet community. Abusive use of network resources is strictly prohibited.

Handling Procedure

In order to assist us in responding to complaints as quickly as possible, anybody should forward the spam mail complaint with complete headers to

Typically when receiving a complaint, AionHost will forward it with a warning notice to the corresponding customer for a response and complete resolution. If the problem cannot be resolved within a period of 48 hours from the warning notice, AionHost will apply full traffic blocking to the IP address involved in the UBE/UCE complaint. The problem is considered resolved only after AionHost is convinced with a response of complete resolution with support evidence from the customer. Any full traffic blocking of IP address shall prevent the customer from sending or receiving traffic to and from such IP address.

Upon receiving warning notice from AionHost, the customer should promptly investigate the UBE/UCE complaints.

If AionHost receives repeat complaints indicating that a problem has still not been resolved, AionHost will apply full traffic blocking to the IP address again and, in its sole discretion, keep the blocking for at least 7 days or 30 days after AionHost is convinced that the problem is resolved.

AionHost's customer is responsible for itself and its customers/end-users for UBE/UCE that passes through its connection to AionHost.

AionHost's escalation depends on the case severity not time basis. When severe spam complaints are received, escalation will be applied and IP may be blocked in less than 48 hours. Bigger IP range will be blocked in case of IP hopping.

If situation does not improve for continued abuse, service suspension or termination will be arranged by AionHost in its discretion.

Trusted SPAM Reporting System and Open Relay Database System

There are many SPAM Reporting Systems and Open Relay Database Systems in the world. Some of the organizations are well recognized. They have well developed policy and system to handle spam complaints, blacklist and open relay testing for Internet hosts.

The following organizations are part of the ones AionHost recognizes. If customer receives complaints from those organizations, you are required to take active resolution and respond to those organizations directly:

Publication and Change of this Policy

This Policy is subject to change with notice by publication on AionHost's Web site. Customers are responsible for monitoring this web site for changes.

Personal Information Collection Statement

Personal Information Collection Statement
relating to the Personal Data (Privacy) Ordinance (Cap.486) ("the Ordinance")
AionSolution Technology Company ("the company")

  1. You may now or in future be requested to supply data from time to time or may in the past have supplied the Company with data relating to yourself including but not limited to your name, identity card number, address and certain personal or other information and in the normal course of a continuing relationship or provision and maintenance of internet services or facilities, further information may be collected.
  1. Failure to supply such data may result in the Company being unable to perform and provide internet services or establish or control or continue internet facilities.
  1. The purposes for which data relating to you may be used are as follows :-
  1. the daily administration and operation of the internet services and facilities provided to you;
  2. conducting credit checks;
  3. assisting other third party internet service providers to conduct credit checks;
  4. ensuring your ongoing credit worthiness;
  5. complying with the relevant legislations and regulations;
  6. determining the amount of outstanding subscription fees owed by you; collection of amounts outstanding from you;
  7. direct marketing of other products or services of the Company or other companies in its group;
  8. liasing and communicating with the Telecommunications Authority appointed under the Telecommunication Ordinance (Cap.106) or other government departments or agencies; and
  9. purposes relating thereto.
  1. The Company will be kept such data confidential but the Company may provide such information to the following persons or corporations whether or not they are in Hong Kong:-
  1. any agent or third party service provider who provides services to the Company in connection with the operation of its business;
  2. any other person under a duty of confidentiality to the Company which has undertaken to keep such information confidential;
  3. any actual or proposed assignee of the Company or participant or sub-participant or transferee of the Company's rights in respect of you;
  4. any government department of Hong Kong Special Administrative Region (including but not limited to the Telecommunications Authority).
  1. Under and in accordance with the terms of the Ordinance, you may :-
  1. have the right to check whether the Company holds data about you and the right of access to such data;
  2. have the right to require the Company to correct any data relating to you which is inaccurate;
  3. have the right to ascertain the Company's practices in relation to data and to be informed of the kind of personal data held by the Company.
  1. A reasonable fee for the processing of any data access request may be charged by the Company.
  1. Requests for access to data or correction of data or for information regarding practices and kinds of data held should be in writing and addressed to :-

The Data Protection Officer
AionSolution Technology Company.
426, Cosmopolitan Center,
760 Nathan Road,
Kowloon, Hong Kong